![]() If you choose to delete the messages, the automated message group will still be visible, but with no messages.įAQs Can I use Engage's automations in combination with another messenger's?ĭue to API limitations, Social Media Management cannot sync with any external automated messaging services, including those offered by the networks natively (such as Facebook Messenger's Instant Replies). If a user in your organization manages to reply to an incoming private message before the welcome message is sent, the welcome message will no longer be sent. If a welcome message has been enabled and sent out to a new customer private message, the message will remain unread until handled in Social Media Management. ![]() Once enabled, welcome messages will be sent each time a user private messages a channel in your message group. Click the Welcome message toggle option to activate your welcome message. You will be directed back to the Messages tab.
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